at Upper Buena Vista -Miami
Finca's Coffee From Honduras to your Cup
Fincas Coffee, is a family-owned farm committed to producing high-quality coffee while supporting local farmers. With a focus on sustainable practices, the farm strives to improve coffee cultivation year after year, ensuring that both the land and the farmers benefit from its success.
FAQs
How often do we roast?
We roast every other day.
What is the best way to store my Coffee?
Once one of our bags of coffee is opened, it is good for about 30-45 days. Our 12 oz bags are created to be easily sealed. Once you open your new coffee for the first time, just make sure you seal properly. This will keep your coffee tasting good.
However, for optimal freshness, we recommend an airtight container.
What is the roast level & profile?
We roast each of our coffees to bring out its best qualities, so all of our coffees are roasted a bit different from each other. But that also means, for us, our coffees are a medium-ish roast to a lighter roast.
Online ordering & shipping issues
Why is my shipment Delayed?
Couriers can sometimes experience influxes in orders that might overwhelm and skew expected shipment timeframes. If you haven’t already, sign up for updates on your package through your courier by referencing your tracking number.
Still experiencing an issue?Please email us at info@fincascoffee.com with your name and order number and we can work with you to find resolution on this.
What do I do if my order arrived Damaged?
We appreciate your business and want to make it right. Please email us at info@fincascoffee.com with your name and order number and a description of the issue you’re experiencing and we will work to make it right.
Where is my order confirmation?
Sometimes, our emails end up in people’s junk folders. Other times, the confirmation is sent as a text and is blocked by the phone carrier.
Why does this happen? When checking out using PayPal/Amazon or ShopPay they will save your phone number and the notifications are sent to you as a text message. This can be a little non-traditional and confusing with so much spam texting these days.
Once you do receive your confirmation you can check the status of your order and subscribe for email updates if this is an easier way to stay in the loop! If you have any questions about this, please feel free to please email info@fincascoffee.com providing us with the name on your order. We can then look up your order and provide you with that confirmation.